Introduction
Welcome to the RFG Dentistry website. At RFG Dentistry, your privacy is paramount to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By accessing our website, you consent to the practices described in this policy.
Information We Collect
We collect personal information to provide you with the best possible care and to enhance your experience on our website.
When you browse our website, we only collect website usage information to enhance your browsing experience. This includes details about your interactions with our site, such as your IP address, browser type, pages visited, and the date and time of your visit.
If you submit content through our “Contact Us” form, this information is sent directly to our private and secure inbox, ensuring confidentiality.
As a patient, we will require additional information, which include:
- Personal Identification Information: Name, address, phone number, email address, date of birth, and other contact details.
- Health Information: Medical history, dental records, treatment plans, and any other health-related information necessary for providing dental care.
- Payment Information: Credit card details, billing address, and other payment-related information for processing transactions.
This information is treated as confidential and is securely stored. It will be kept for up to 7 years after your last appointment with us. If you are a minor, your information will be retained for 7 years after you turn 18. This follows the legal requirements for medical record keeping in Australia.
How We Use Your Information
The information we collect is used to:
- Provide and manage dental services and treatments.
- Communicate with you regarding appointments, treatment plans, and other relevant information.
- Process payments for our services.
- Improve our website, services, and patient experience.
- Comply with legal and regulatory requirements.
- Send you newsletters, promotional materials, and other communications (with your consent).
Sharing Your Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Healthcare Providers: Other dental and medical professionals involved in your care. This is done with your written and signed consent.
- Service Providers: Third-party vendors who assist us in providing services, such as payment processing, IT support, and marketing.
- Legal Authorities: If required by law or to protect the rights, property, or safety of RFG Dentistry, our patients, or others.
Protecting Your Information
We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Secure storage of physical records.
- Use of encryption and secure communication channels for electronic records.
- Regular review and updating of our security practices.
Despite our efforts, no security measures are entirely foolproof, and we cannot guarantee absolute security. However, we are committed to doing our best to protect your information.
Your Rights
You have the right to:
- Access Your Information: Request a copy of the personal information we hold about you.
- Correct Your Information: Request corrections to any inaccurate or incomplete personal information.
- Restrict Processing: Request that we limit the use of your personal information in certain circumstances.
- Withdraw Consent: Withdraw your consent to receive marketing communications at any time.
To exercise these rights, please contact us using the contact information provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us understand how you use our website and enable certain features. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use some features of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
RFG Dentistry
Suite 13, 14-16 Brierly Street
Weston ACT 2611
(02) 6288 6866
reception@rfgdentistry.com.au
We are committed to protecting your privacy and ensuring that your personal information is handled with care and respect.
Thank you for choosing RFG Dentistry.